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Your flight angels

Jakub Havej, CEO

The pilots union of Lufthansa has announced a strike at Frankfurt Airport for today from 5 p.m. till 11 p.m. local time. Short and medium haul flights departing and arriving at Frankfurt/Main will be affected.

A list of all cancelled flights can be found here.

All long-haul flights will presumably operate as scheduled, as will flights from Lufthansa’s Munich hub. All flights of Lufthansa Group airlines – Austrian Airlines, Brussels Airlines, Germanwings and Swiss (operated by OS, SN, 4U, LX) – will operate as scheduled.

Lufthansa also stated that passengers travelling within Germany whose flights have been cancelled due to the strike may alternatively travel by train with Deutsche Bahn.

If your flight was affected, contact Lufthansa’s Service Center on 0800 850 60 70 (toll free from a German landline) or via one of their local phone numbers.

Will I get compensation?

The best way to validate you entitlement is via web app. You just simply input your flight details, answer few simple questons (yes, the strike is an extraordinary circumstance) and the app will tell you what you are entitled to obtain and give you further instructions how to get what you deserve.

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Earlier today I wrote a comprehensive post relating to tomorrow’s strike of Italian Air Traffic Controllers. The situation is completely the same – in case of the strike, airlines aren’t obliged to pay you the financial compensation. However, you are still entitled to reimbursement or re-routing and to receive appropriate care. Let’s have a look at it in detail.

RIGHT TO REIMBURSEMENT OR RE-ROUTING

If your flight is cancelled as a consequence of the strike, you are entitled to be offered the choice between reimbursement and re-routing (just one of these options, it’s up to your decision). The reimbursement can be claimed also in case of flight delay which lasts at least for 5 hours.

The reimbursement must be made within 7 days in cash, by electronic bank transfer, bank orders or checks or possibly in travel vouchers (only if you want so). I guess it’s needless to mention that the reimbursement in cash is the most convenient way and I encourage you to insist on it, it’s your right.

Moreover, the reimbursement must cover the full cost of the ticket at the price which it was bought. If the cancelled or delayed flight is your connecting flight and the disruption caused that your journey is no longer serving any purpose in relation to your original travel plan, you are entitled to be reimbursed for the parts of the journey already made together with a free return flight to your first point of departure.

If you decide not to accept the reimbursement, you are entitled to be re-routed (in case of the flight cancellation). The re-routing must be performed under comparable transport conditions to your final destination. It’s up to you to choose whether you want to be re-routed at the earliest opportunity or at a later date.

RIGHT TO CARE

The airline must offer you meals and refreshments in a reasonable relation to the waiting time and, where a stay of one or more nights becomes necessary, you must be offered a hotel accommodation with a transfer from and to the airport – everything free of charge.

In case of the flight delay, you are entitled to obtain above described care once your flight is delayed at least for:

  • 2 hours in case of flight of 1,500 km or less
  • 3 hours in case of flight between 1,500 km and 3,500 km
  • 4 hours in case of flight of more than 3,500 km
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