You aren't powerless when dealing with airlines

Flight and baggage delays happen, but you don't have to accept them. You can get as much as €1,400 in compensation from airlines. Also for flights within the last six years.

Problems we
can solve

delayed, lost or damaged baggage

We tell you what to do when your baggage doesn't reach your destination or arrives damaged.

flight delay or cancellation

Flight delays or cancellations are simply a part of air travel. We make them a breeze to deal with.

denied boarding

Airlines regularly overbook aircrafts' capacity. When all booked passengers turn up for departure, airlines may deny you boarding. We can help you get due compensation for this inconvenient event.

Any other problems?

If you face a problem which our automated system doesn't handle, we have a team of experienced aviation law professionals who are ready to help out at a moment's notice.

Our process

We have 95% success rate with claiming compensation. The whole process takes 13 weeks on average, while we always keep you posted about a progress and next steps.

Tell us
what happened

Input your booking details, answer several easy questions and we tell you what the airline owes you and how to handle the situation.

We do the
hard work

We know the rules like the back of our hand so we'll fight for your rights quickly and effectively. Just relax and wait for the compensation.

Get
paid

Once the airline pays us your compensation, we take 25% as commission, and immediately transfer you the other 75%.

Frequently asked questions

How long does the process take?

It takes us 13 weeks on average to conclude a case. Within this timeframe, we either get you compensation or make a decision to settle the matter in a court. A judicial proceeding is an unpredictable process that can sometimes take years, and it isn't in our power to speed it up.

How often will we update you about a progress?

We'll inform you as soon as any news comes up, e.g. when an airline accepts your claims or when filing a lawsuit becomes necessary. It's a legal process and we must give airlines a time to respond. It might happen that you won't hear from us for a few months. It just means that we work on your case internally, without any news worth sharing.

How much does our service cost?

We get paid only if we deliver compensation, so it's totally risk-free for you. We keep 25% of a received amount. If a lawsuit is filed in order to settle your case, additional 25% legal fee applies. We inform you about such increase in advance, the same way as with other key activities. If you're a citizen of the European Union, the VAT applies too.

Why do we need a power of attorney?

While pursuing your claims, we represent you legally before third parties (airlines, courts). It's possible only based on a valid power of attorney. In most cases, an electronic signature you can create on our website free of charge is sufficient. If another type of your signature is requested by a third party, you'll be noted and advised on how to handle it.

What is the relationship of ClaimAir with airlines?

ClaimAir isn't an airline. We're an airline claim agency and we advocate rights of air passengers when compensation is lawfully due. We act as a mediator between travelers and airlines. Thanks to our expertise, we know how to make the claiming process effective and successful.

Does the service work worldwide?

Yes. Unlike our competitors, ClaimAir utilizes global legal frameworks signed by more than 100 countries. However, eligibility depends on specific flight routing and details of a disruption. Check your compensation by using our online tool.

Trusted partners

We cooperate with well-known brands to help out as many people as possible.

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