I contacted claimair after being given the run around from the airline when trying to claim a flight that was cancelled after 2 failed takeoff attempts. The airline was trying to push responsibility on to the carrier airline who had since went out of business, so I didn't know how to proceed. A simple form filled in with claimair and a month or so later I had the claim paid into my account! Much easier than chasing the airline myself and well worth the fee charged as it required very little effort on my part! They kept me up to date at each stage of the process. Would recommend it!