Flight delay & lost baggage compensation

Claim in minutes for flight disruption, lost baggage and other airline problems within the last 6 years.

58,254checked claims and counting...
Average compensation
€560
No win no fee commission
25%
Years' experience
8+

"Having been unable to contact Ethiopian Airways ourselves I enlisted the aid of ClaimAir. They were efficient and informative from the start. Although taking a little longer than I thought and not getting the full amount of our claim we were satisfied with the outcome and grateful that we were not charged any fee due to the underpayment. Would use ClaimAir again should the occasion arise"

Norman Mayes

"Great experience. Highly reccomended company. I have to say that it was my second experience with flight delay and this time with Claimair it was much better and easier to get my compensation than in previos try with other. We got full refund of 600 Euros per person less than in 2 months after flight. Thank you very much ClaimAir!"

Michaela Lelkova

"Used them for a lost delayed baggage from EK. Decent service, clear communication and courteous staff. Unfortunately the ultimate result was not what I expected but this was not because of them but because of EK. As a gesture, they did not charge any fees which is more than correct. Can only but recommend."

Steven Curfs

"Really fast claim refund. My baggage got delayed by a few hours and I contacted ClaimAir to file a compensation. They processed my request smoothly and I got my compensation within 2.5 weeks in my bank account! Just make sure you have all the documents supporting your claim to avoid any unnecessary delay. I would definitely recommend ClaimAir."

Shubham

"ClaimAir was fabulous! I went on a once in a lifetime two week safari in Kenya and Ethiopian airlines lost my baggage. For 12 of my 14 days I had none of the clothes that I had packed. There was nowhere for me to shop other than the small giftshop and I was very frustrated with Ethiopian Airlines response (or rather, non-response) to me. Finding ClaimAir to take over all the phone calls, negotiating and getting me MONEY BACK was wonderful. ClaimAir was easy to work with, I highly recommend them!!"

Audrey Kamin

"I would like to recommend ClaimAir as really good service provider. I start to solve issue I experienced with low cost airline, where I was arrogantly refused to be paid refund. They started to deal with airline, which also refused to pay, so they claimed it to lawyers and after a half year of hard work they succeded and airline had to pay refund. Thank you to all the ClaimAir team for your help and win this case. Big plus was communication with all the team, they provided me everytime updates about case, etc."

Daniel

"I asked them to handle my cancelled flight and they did. I honestly wasn't expecting for them to go with it fully since these "get your comp" ads are ubiquitous now however someone from their team reached out and in about a month and a half I got the money in my account. I think if I had to go to a lawyer or do it myself it would have probably taken 3-4 times more than a simple filing with them. I also recommended a friend for his baggage lost and he managed to get a compensation even though for him it took a longer road to the actual money, I think it had something to do with being non-EU. Either way now anytime I have a delay I am smirking a bit since I know if its more than 2 hours the airline will have to deal with Claimair."

Dite Gashi

How it works

We deliver justice

We win 90% of our cases. We bear all financial risks so you don't have to. We keep 25% of your claim only if we win (excl. VAT which applies to all EU residents). It takes us 3 months on average to deliver compensation.

File a claim
Enter your booking details and answer some easy questions. We'll tell you what you're owed and how to proceed.
Give us your case
Upload some basic documents to support your claim and let us act on your behalf by electronic signature.
Uphold your rights
We know the law and can negotiate effectively with airlines. If they don't comply, we can take the case to court.
Get paid
Once the airline agrees to pay you what it owes, we receive 25% commission and the rest is sent to your bank account.

Lawful entitlement

Know your rights

As long as the operating airline is registered in the European Union, your flight is covered by the Regulation (EC) No 261/2004. Non-EU airlines fall under EC261 too but only in case of departures from the EU territory.

Almost worldwide, the Montreal Convention protects you by setting the upper limit of €5,200 on airlines' liability for caused damage. It means that airlines must reimburse you for direct and reasonable expenses or proven damage.

Flight delay

The EC261 grants you flight delay compensation of up to €600 when the following criteria are met:

  • You arrived at your final destination (from a single booking) more than 3 hours later than planned.
  • The reason for flight delay is out of scope of extraordinary circumstances (bad weather, security measures, etc.).

Moreover, airlines must provide you with meals and refreshments when a delay is at least 2 hours. When an overnight stay becomes necessary, hotel accommodation must be provided free of charge. When a delay exceeds 5 hours, you have the right to terminate the contract and get your money for a flight ticket back.

Like in case of flight cancellation, when your flight is out of the scope of the EC261, the Montreal Convention can come in handy.

  • You can get up to €5,200 as reimbursement of your reasonable and provable extra expenses caused by flight delay.
  • If you can't prove the damage, rather give up on requesting financial compensation and ask an airline for extra bonus miles.

Frequently asked questions

While we strive to let our platform do the heavy lifting for you, we understand that it isn't always possible to resolve your issues in an automated way.

What If Airlines Claim Extraordinary Circumstances

Extraordinary circumstances is a term overused by airlines to get rid of their responsibility to pay compensation for delays. Find out how to deal with it.

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How To Claim Delayed Baggage Compensation - A Guide

This post will give you in-depth guidance on how to claim for delayed baggage, whether lost or late, and how to ensure you are compensated.

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Lufthansa Strike - How to Get Compensation You Deserve

Lufthansa strike affected millions of travelers, and you might have been one of them! You're eligible for compensation paid by the airline.

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Manage Your Finance And Get Your Flights Covered

Lufthansa strike affected millions of travelers, and you might have been one of them! You're eligible for compensation paid by the airline.

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58 Useful Travel Websites and Apps to Cover Every Stage of Your Journey

We put into a test more than hundred of travel websites and apps to create a collection of the best of them to make your nomadic life much easier.

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How To Claim Delayed Baggage Compensation - A Guide

Air New Zealand's ground handling service provider has announced a strike at London Heathrow on Friday, Sept. 12. Know your rights when flights go wrong.

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Another Strike Of Lufthansa, 200 Flights Cancelled

The pilots union of Lufthansa has announced a strike at Frankfurt for today from 5 pm till 11 pm local time. Many flights affected. Know your rights.

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ATC Strike In Italy On Saturday

The strike will take place between 12:30 pm and 4:30 pm (CEST) so many flight delays and cancellations are expected during a whole day. Know your rights!

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Don't Let Icelandic Volcano Bardarbunga Ruin Your Trip

I made a list of the most common Q&A you should be aware of if you plan to fly over Bardarbunga in a near future (incl. compensation entitlement).

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How To Get Compensations From Codeshare Flight

Codeshare is a simple business agreement between two or more airlines which allows them to sell tickets for the same flight under their own flight numbers.

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Get EUR 600,- For Flights Up To Six Years Back

British air travelers can now claim their rights also for flights up to six years back thanks to James Dawson. In this post, I'll tell you how to do it.

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Airline Safety Videos You Always Wanted To Watch Live

I am a huge fan of airline safety videos so I collected a few of my most favourite ones and you can enjoy them without any extra crap.

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Case Study - Slight Delay Caused Missed Connecting Flight

The first flight from New York City to Paris was delayed just for 30 min. so it wasn't anything serious until it caused missed connecting flight to Prague.

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Airlines' Common Practices And How To Overcome Them

Getting flight compensations from airlines don't have to be a difficult issue once you are familiar with airlines' common practices.

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French Strike Caused Flight Delays And Cancellations

Many flights will be delayed or cancelled due to French strike action. Here is a brief recap of what you should claim during such flight disruption.

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How U.S. Air Travelers Can Benefit From European Union's Legislation

This post will lay down all situations which U.S. air travelers should pay attention to in connection with the European Union's Regulation (EC) No 261/2004

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Make Profit On Denied Boarding

In this post, I will show you how denied boarding rules can work for you and how you can make a nice profit on it.

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Cancelled Flight Due To Strike? Claim Your Rights

Right to reimbursement or re-routing and right to care - read more to get what you deserve in case of cancelled flight as a result of a strike.

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