Andrew

The Netherlands

Alitalia lost our bags the day prior to a wedding we were attending in Sicily. Despite their assurances, our bags were still lost on wedding day and we were forced to buy clothes and essentials. Then to make matters worse we were delayed for about 15 hours on our return home. The claim process was a nightmare but ClaimAir really helped us throughout the whole ordeal. We eventually got all our baggage claim despite resistance from Alitalia. And after more than 1 year, we were finally able to get compensated for the delay. Huge thanks to ClaimAir, It's a fantastic service and highly recommended

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