I recently spent two weeks in Italy and Croatia (coming from the US). On our departing flight, the airline lost all of my luggage. I did not get my luggage back until the last leg of the trip. After significant back and forth with the airline, I realized I needed help if I was going to get any compensation. After submitting my claim to ClaimAir and remaining patient, three months later I got the entire settlement I was requesting. Love the service.