We are a fast growing Prague-based startup and we are looking for a new teammate to the operations department.


  • Act as a team leader for a team of Operations Executives
  • Set up routines and performance goals
  • Be responsible for fulfilling goals and business targets
  • Be responsible for keeping the customer satisfaction on the highest level
  • Review and track performance on daily basis
  • Keep records of performance, analyze and report to the management team
  • As part of the role you will also have to:

  • Handle individual passenger claims/cases worldwide from start to finish
  • Directly communicate with airlines and travelers
  • Review and collect all necessary documents
  • Contribute to our workflow effectiveness


  • University degree
  • Proven experience of managing individual associates
  • Fluent English both spoken and written
  • Strong communication skills and be precise in your arguments (close to legal services)
  • Multitasking is a myth, however, you will have to be able to manage multiple cases at the same time
  • Be precise in your arguments and have strong communication skills
  • Be high-energy and self-driven individual with a startup enthusiasm
  • Dedication to fight for travelers’ rights


  • We help travelers and they love our service (no risk, they get money) and you can be part of it (read our testimonials)
  • We are a fast growing startup and you can grow with us
  • You may become a Director quite soon if you will have the capabilities
  • We are ambitious team and we work hard yet we want to have fun while at work
  • Possibility to grow along with the company
  • Startup environment
  • Full-time job in the Prague's head office


Every day, 160k travelers are legally entitled to compensation owed by airlines for flight disruptions or baggage mishandling. We help them to get their financial compensation and we keep 25% of it only when the case is successful. Otherwise, our service is for free. We call ourselves as "Flight Angels" as we not only help with the compensation but we also provide other helpful information on the travelers' journey. And, as you may imagine, our clients love ClaimAir. You can find more at www.claimair.com

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